When it comes to manufacturing, you may be so invested in the processes of creation that you may not see the need for additional tools to help with sales and marketing. For instance, CRM software. What good will a manufacturing CRM software do for your company? The truth, however, is that if you aren’t investing in a CRM system as a manufacturer, you may be missing out on lots of opportunities to further your business. Read on to see some of the major benefits of investing in manufacturing CRM software.
1. More Visibility
One of the biggest benefits of CRM is that of visibility. In order to see how your sales pipeline is looking and to know when your next big orders are coming in, you need to be able to visualize data. While you could use a spreadsheet to try and track sales deals, with it not being in one central place that’s streamlined and accessible to all, you run the risk of falling behind or making mistakes. A CRM that is designed for manufacturing already has all of the necessary tools created to help you scale your production and see the deals you want to focus on.
2. Better Customer Service
With increased visibility naturally comes better service. When your customer data is organized better and more easily accessed, you can better meet their needs. Also, if your other sales data is all in one centralized location, your sales agents can more quickly find answers to customers’ questions about your products. You can also use CRMs to set up ticketing systems, so you can make sure to track and resolve issues. No more worrying about a customer getting lost in your channels and having a negative experience that they tell their friends all about.
3. More Qualified Leads
Next, CRMs offer some great tools in the way of lead management. It can help direct you to retailers and distributors that are more likely to convert. There are tools in the CRM that allow you to visualize which are the higher priority contacts based on their likelihood of converting to an account.
4. Better Projections for Sales
Being able to predict your sales into the future is one of the hardest, yet helpful things a business owner can do. Thankfully, a CRM does give you some visibility into the future that you might not have otherwise. By using buying patterns, long-term trends and data that’s been analyzed, you can use the data for future planning.