Deploying and maintaining an effective Data Center that responds to business needs requires an IT specialization, that is, knowledge and an investment in time and human resources, which not all organizations can afford.
However, none can renounce technology because, never like now, it is a key piece to support and boost the business. It is true that solutions are becoming simpler for the end user, but that simplicity is based on unprecedented technological complexity. A data center is composed of multiple resources that must be integrated harmoniously so that ITs meet the expectations placed on them.
All these pieces must be not only suitable for each business, but kept continuously updated through multiple operations: review of critical systems, application of patches, making backup copies, etc. These are irrevocable actions that, at the same time, are not of strategic value for organizations. That is why more and more companies entrust the integral maintenance of their infrastructures to specialists in IT support business.
HOW TO ENSURE COMPREHENSIVE QUALITY SUPPORT AND MAINTENANCE
But it is not enough to hire a basic IT maintenance service, because the solutions that today are sufficient to cover the business requirements, tomorrow may no longer be worth and become an obstacle to the development of the business. This is why it is essential to have technological partners with proven know-how and experience, who are also capable of mapping and applying the technological evolution that each company needs in a personalized way.
With this objective, when assessing a computer support, it is essential to verify that the provider of the same meets, at least, the following points referred to both their operations and their professional training:
- Partnerships with the main technological leaders and demonstrated certification in their products: The training and specialization of its technicians in leading IT proposals guarantees a correct selection of the most adequate solutions to optimize the data center and ensure its continuous updating.
Own methodology based on successful projects to face the installation and start-up of the technology:The previous analysis of the infrastructure and the objectives to be fulfilled together with a full collaboration with the business managers are essential elements to design a plan that ensures the success of any IT initiative.
Preventive, corrective, evolutionary and adaptive attitudeto the characteristics of each data center: Only then do ITs provide adequate coverage at each business moment.
Different availability plansadjusted to the high availability needs of each process and type of business: 12 × 5, 12 × 7, 24 × 5, 24 × 7.
Flexible servicesthat include more than one face-to-face IT support: IT remote assistance(remote incident management), complete IT services outsourcing, transfer of specialized technical personnel, etc.
Proximity and rapid response:It is advisable to set SLAs in this sense referring to established communication channels (telephone / online …), physical movements or remote IT monitoringservices.
Detailed documentation of all their activities to measure their profitability and training plansthat allow users to maintain the highest level of independence, knowing, at the same time, that they have continuous IT support UKat the lowest incidence they have.